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Throughout this pandemic, we have been closely monitoring federal and state guidance to ensure the safety of our employees and guests, which continues to be our top priority. As local conditions change, our operating hours and ability to offer dine-in service may be impacted. However, our restaurants will offer carryout, drive-thru, and delivery where available. We will also continue to promote the well-being of our teams and the communities we serve. This includes:

Restaurant Operations

  • Temporarily suspending the option for dine-in seating in local communities as required.
  • Reduced seating to continue to promote social distancing. Locate your nearest Arby’s and call ahead to confirm if seating is available: https://locations.arbys.com.
  • Closed beverage and condiment stations.
  • Continuing to offer third-party delivery options through DoorDash, Uber Eats and GrubHub in many areas. Please check your favorite delivery provider to see if Arby’s is available in your area.

Cleanliness and Sanitization

  • Conducting wellness checks prior to beginning a shift.
  • Installed protective shields at our check-out counters and in the drive-thru.
  • Increased our already rigorous cleaning and sanitization protocols, including wearing gloves and masks as added protection for our guests and teams as well as more frequent handwashing and cleaning of high-touch surfaces such as doors, bathrooms, and ordering area.

Employee and Community Support

  • Established an Inspire Brands, our parent company, Coronavirus Preparedness Task Force made up of multi-disciplinary representatives from its portfolio of brands that also works closely with external experts such as government officials, industry representatives and vendors to monitor and implement best practices.
  • Expanded sick leave and pay policy for team members diagnosed with coronavirus in company-owned restaurants to reduce their risk of contracting and spreading infections and reduce loss of earnings due to sickness.
  • Supported our foundation, which launched a $1 million COVID-19 relief fund focused on childhood hunger and restaurant industry relief efforts.
  • Providing meals to front line workers in our communities.

Arby’s will continue to provide a clean and safe environment that delivers delicious, high quality food. Thank you for your continued support, and we look forward to serving you.


Jim Taylor
President, Arby’s